Salesforce Services Cloud Consulting Agency

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Top Salesforce Service Cloud Implementation & Customization Agency

Salesforce Service Cloud is a customer service and support application that helps your customer support team stay happy – without getting crazy about trying to keep up with multiple communication channels. We are a partner agency of Salesforce that helps customers establish and develop Salesforce Service to improve the way your agents manage cases and communicate with your customers.

Our Service Cloud implementation teams recognize each company’s unique needs and processes. We therefore offer a full range of solutions and options tailored to the needs of the company. Rave offers Salesforce’s best innovation enterprise solutions, such as Chatter, contact center, social media, social communities, live agent and analytics, each of which can be tailored to improve and extend functionality.

What we do

Through stakeholder workshops and user groups, we help define your requirements. We then create user travel, UX and wireframes to ensure that your users can do everything they need.

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    Defining Your Solutions

    Once everyone has agreed on the project requirements, we will draw up wish lists of “must haves,” “nice to haves” and “low priority” tasks. Looking at user stories, we then plan a series of sprints, usually six weeks, divided into one – week planning, two weeks on building, another on UAT, and two weeks off. Then we check and repeat.

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    Sprint-based Development

    Now it’s time to plan a controlled deployment. This means unit testing ; realistic time frames ; freezes of content ; and control of set changes. Finally, who are we going to need to train on your team? We’re completely flexible to meet your needs.

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    Deployment and Training

    Nearly there! Now it’s time to plan out the deployment in a controlled way. This means unit testing; realistic timeframes; content freezes; and change set control. Finally, who is it on your team that we’ll need to train? We’re entirely flexible to your needs.

Key Features of Salesforce Service Cloud

Service Cloud Lightning is the most comprehensive customer service platform, including the Lightning Service Console, case management, omni-channel routing, macros and much more. See all the features here:

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    Lightning Service Console

    Increase agent productivity with agent experience in the next generation. Put all the information agents for a 360-degree view of customers at their fingertips.

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    Case Management

    Faster resolution of cases with easy visibility in the full context of all cases and a record of each customer interaction – all on a streamlined dashboard.

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    Workflow and Approvals

    Using Workflow, customize and automate any customer service or approval process with ease of drag and drop.

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    Omni-channel Routing

    Deliver intelligent service by automatically matching cases with the agent with the best solution skills.

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    Telephony Integration

    Integrate with the most popular systems for CTI. When customers call, log notes instantly. In addition, manage calls without touching the phone from within the console.

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    Social Customer Service

    Monitor customer posts on social media channels such as Twitter, Facebook, Instagram and others more quickly and respond to them.

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    Automation with Macros

    Free your support agents by automating common, repeated, multi – step tasks to more efficiently solve customer problems.

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    Account and Contact Management

    Be prepared when customers reach your company right at their fingertips by arming agents with critical data on past communications.

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    Custom Reports and Dashboards

    Make informed decisions by reporting in real time. Track customer information and cases for a customer’s 360-degree view.

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    Asset and Order Management

    Track assets, orders, history of support and more of customers in one place for a full view of their activities.

Salesforce Service Cloud Edition Comparison

Features

Lightning
Essentials

Lightning
Professional

Lightning
Enterprise

Lightning
Unlimited

Introduction

Connect to customers on email, Facebook, Twitter, and your website with a service console designed to give you everything you need to help your customers, on one screen.

Track your customer cases, manage service contracts and entitlements, and leverage the best-in-class Service Console app. Get real-time business insights with customizable reports and dashboards.

Manage complex case requirements & differentiate the agent experience with access to unlimited Service Console apps. Customize Salesforce to your company with custom record types & automate complex business processes and integrate with any system using our API.

Customize Service Cloud Lightning to scale customer service processes and improve productivity. Live Agent Web chat and Salesforce Knowledge to better service your customers. Access to unlimited online training, 24/7 toll-free support, and over 100 admin services.

Collaborate across your company

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Equip Every Agent with Productivity Tools

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Personalize the Service Experience with Digital Engagement

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Empower Customers with Self-service Communities

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Transform Field Service Operations

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Get Real-time Business Insights

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Cross-sell and upsell more easily

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Connect Service Info to any App

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Customize and automate processes

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Get the most out of Salesforce

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To understand if your system is ready for Service Cloud

GET A FREE HEALTH CHECK

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THEY RAVE ABOUT US TOO

  • I was originally very skeptical about out-sourcing our web development to the US (I am based in the UK). However, 6 years in to our professional relationship, I am confident in saying that we made the right choice.

    Dillan Pattni
    Digital Operations Manager, HD Connectivity Ltd

  • I had (and still have) the pleasure of working with Rave on our e-Comm site using Magento Enterprise. Their teams implemented a very custom solution on time and on budget. Our customers love the new site and our on-line sales continue to grow year over year. If you are looking for a partner instead of a vendor, Rave team is your answer.

    Steve West
    Director of IT, National Oak Distributors, Inc. (USA)

  • I have not once regretted the decision to move to Rave Digital. Rave completely redid my website, and completely changed my workflow. It used to take us about 15 minutes to process an order on our old system. Now it takes 1 minute or less. Everything we do at our office is with the greatest efficiency possible.

    Carol Blake
    Owner, AccessFloorSystems.com

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